Thank you for visiting the Jacqueline Jarrot Website. We’ve done our best to ensure the security of your transactions with us. Security involves making sure any sensitive information you may provide is handled in a safe and secure manner. Below we’ve tried to answer some of the most common questions and concerns about security.  If you don’t find your question answered here, contact us by e-mail at info@jacquelinejarrothandbags.com or by telephone number listed below.  If you have any concerns about ordering electronically, you may call (310) 277-1189 to place your order by telephone.  Our telephone hours are Monday - Sunday 10:00 a.m. – 11:00 p.m. Pacific Time (PST).

Is it safe to use my credit card to make purchases on the Jacqueline Jarrot Website?

The Jacqueline Jarrot Website offers secure online shopping which means that all products on our site can be ordered online using Netscape Navigator® or Microsoft Internet Explorer® (web browsers that support secure transactions). Your online order is placed using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn’t support secure transactions, you can place your order by telephone, fax, or regular mail.

So, we honestly think it is safe to use your credit card to make purchases on our Website. Otherwise, we wouldn’t be doing business on the Web. People buy from Jacqueline Jarrot because we offer quality merchandise. Our website is an important aspect of that service. If we offered a means of ordering that didn’t live up to our standards, we’d be doing our customers and ourselves a disservice.

What’s the worst thing that could happen?

In most U.S. states, you are liable for up to $50 of losses from credit card theft. Although the time and hassle involved in replacing the card is often far worse, it is reassuring that if someone gets your credit card information (regardless of how), the down side is limited.

How do I know if a website is secure?

When you buy something on the Internet, there are three things to be sure of:

1) Data you send is strongly encrypted.
2) The site you’re doing business with is the site you think it is.
3) The site you’re doing business with processes your credit card and address information in a safe and responsible manner.

The first two points above are taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that the Jacqueline Jarrot site uses to communicate with secure browsers like Netscape Navigator® and Microsoft Internet Explorer®. When communicating with a secure server, these browsers encrypt the information you send in a way that is extremely difficult for anyone to decode. If your browser doesn’t support secure transactions, you won’t be able to complete the checkout process.

According to many security experts, however, the most important thing is what happens once a merchant receives your order. At Jacqueline Jarrot we take several steps to keep things on our end as safe as possible. For example, we keep orders encrypted until we’re ready to process them. We process orders throughout the day, so they don’t "sit" anywhere very long. We do our order processing on machines that aren’t connected to the Internet, so there’s no danger of people gaining access to them through the Internet. Finally, we don’t keep a copy of your credit card number on file. While some customers consider this to be a minor inconvenience,  (you’ll have to give us the number every time you order) we believe it’s the safest and most honest way to do business.

Which parts of the Jacqueline Jarrot site are secure?

The portion of the Jacqueline Jarrot site we’ve made secure is the checkout area. This area of the website is where you actually purchase the items you’ve put into your Shopping Cart. The entire checkout process, from the introduction to seeing your final confirmation, takes place in a secure environment.

There are several ways to confirm that you’re in a secure area. All SSL capable browsers have a symbol to indicate a secure mode, which is usually located in the lower right or lower left corner of the browser. Specifically, the symbol could be a "closed" lock or "complete" key (vs. an "open" lock or "broken" key which would indicate normal or "insecure" mode).

You can also tell when you’re in a secure area because the URL to the left of the colon changes from "http" to "https" to signify that a SSL protocol is being used to communicate with the server (http = HyperText Transport Protocol; https = HTTP with SSL). In most browsers you’ll also see a solid blue line in the upper portion of the browser’s window which is another visual aid indicating you’re browsing a secure area.

You should also be aware that some browsers display a warning when you go from a normal/insecure area to a secure area. Although this can be a bit startling, the warning simply means that you’re entering the safest, most secure area of our website (which should be reassuring, since this is where credit card transactions take place). As long as your browser shows its "secure mode symbol" when you continue, it’s safe to send us your credit card information. The same warning is displayed whenever you leave a secure area. Again, this can be startling (giving you the feeling you’ve done something wrong, even though you really haven’t) but is simply intended to inform you that you are leaving a secure area and entering a normal-insecure area.

Most of the activity on our site involves the viewing of content we’ve prepared and made accessible to all visitors, so there is no need for these pages to be "secure." With a product page, for example, no security risk exists because there is no information being exchanged.

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